It Business Analyst (Xico)

Your New Role

Your Role Accountabilities

• Business Analysis & Process Improvement – Identify implicit, unstated, or unrecognized business needs and assist project leads and clients in determining whether to buy/build software, process reengineering, or other technology options.
• Work with project leads to help determine feasibility of solutions and make recommendations to the project team that support short-term success and long-term business goals.
• Work closely with Sr. Analysts and ITBCs to assist with problem resolution across projects.
• Gather and document requirements during meetings with customers, determining and assisting with prioritization of business and system requirements for projects.
• Document, organize and analyze requirements (business system, security, conversion, reporting); prepare functional design and specifications; assist with conversion, testing, configuration, training, and other project needs throughout the development lifecycle.
• Perform walkthroughs and/or prototype demonstrations as needed.
• Provide project management for project tasks or small-sized projects, including planning, analysis, development, testing, implementation, and issue management.
• Meet with customers on a regular cadence to discuss and prioritize outstanding issues.
• Document customer training requirements, participants, and desired time frames; work with training lead to implement training delivery and documentation; train customers individually or ad‑hoc as needed.
• May run, create, or assist in the preparation of system reports to provide information to the client.
• Other tasks and duties as needed to support the team and/or business.

Qualifications & Experience

• At least 3 years combined technical and functional business experience.
• Demonstrated skills using the MS Office suite and process improvement techniques.
• Experience with structured development methodology (Agile / Waterfall).
• Experience with detailed creation of functional requirements and design documentation as part of the software implementation lifecycle.
• Superior analytical and problem‑solving skills.
• Excellent written and verbal communication.
• Work collaboratively with small teams.
• Ability to handle multiple assignments concurrently.
• Preferred: Experience working with legal systems (Agiloft, iManage, eDocs, Avvoka, CounselLink, eCounsel, Adobe Sign).
• Preferred: Experience working in a national or integral company.
• Preferred: Comfortable working in a highly iterative and somewhat unstructured environment.