Bilingual Customer Support Analyst

In Odoo we believe in diversity, inclusion and excellence in customer service.

We are looking for passionate people who share our vision and are willing to make a difference

This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!!

About the job:

Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future success!

We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities:

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls
• Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
• Gather feedback: our product team loves to crank out features that our users are asking for
• Boost Customer Satisfaction and productivity.

Must-Have:

• Bachelor's degree
• Passion for software products
• Bilingual proficiency
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Ability to learn
• Critical learning and social setting.

Nice to Have:

• Business experience at an ERP
• Experience/knowledge with tickets-support
• Sociable and outgoing
• French (B2)
• Portuguese (B2)

What we offer:

• Salary: Starting at $22,000 MXN (gross)
• Monday to Friday schedule with flexible hours.
• Home Office: 2 days per week (after the training period).
• Comprehensive Insurance: Major Medical, Dental, and Life Insurance.
• Year-end Bonus: 30 days of salary (Aguinaldo). Savings Fund: At the legal limit.
• TotalPass: Up to 90% discount.
• Vacation Policy: 15 days (1st year), 20 days (2nd year), 22 days (3rd year), and 25 days from the 4th year onwards.
• Sick Leave: Unlimited justified days / 5 unjustified days per year.
• Holidays: 10 days off per year (holidays).
• Extended Parental Leave: 4 additional weeks of maternity/paternity leave.
• ️ Vacation Bonus: 25% (Prima Vacacional).
• ️ Premium Canteen: Subsidized at the legal limit.
• Annual Performance Review (Appraisal).

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

NOTE:

This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.