Order to Cash Operations Specialist

Job Qualifications

We are seeking a highly experienced professional in Collections and Order to Cash (OTC) processes, with a proven track record of driving results in cash flow optimization and customer account management.

As a Delivery Operations Specialist, you will play a key role in ensuring financial stability and operational excellence by leading end-to-end cash collection processes.

• Analyze and resolve moderately complex financial and operational problems.
• Design and implement new solutions, adapting existing methods and procedures when necessary.
• Understand and align with the strategic direction set by senior management, ensuring team goals are met.
• Interact with supervisors, peers, and client management to drive collaboration and efficiency.
• Make impactful decisions that directly influence team performance and client satisfaction.
• Lead small teams or manage individual work efforts within Accenture or at client sites.
• Work in rotational shifts when required, ensuring flexibility and adaptability.

You will be aligned with our Finance Operations vertical , focusing on Collections and Cash Application Processing . Your mission will be to maximize working capital, streamline billing processes, and ensure timely cash recovery .

Key responsibilities

• Managing the full collections cycle: from order receipt and credit authorization to revenue assurance activities.
• Conducting analysis and reconciliation of transactions to ensure accuracy and compliance.
• Applying unapplied cash, reconciling suspense accounts, and finalizing payment processes.
• Collaborating with customers to resolve queries related to cash applications and outstanding balances.
• Providing real-time visibility into revenue and cash flow, enabling strategic decision-making.

Qualifications and Requirements

• Primary Skill: Order to Cash (OTC) – P4
• Years of Experience: Minimum 5 years in Collections, ideally 7–11 years overall in Finance Operations.
• Languages: English (C1), Spanish (C2)
• Qualification: Bachelor’s Degree