HR Services Specialist (Mexicali)

HR Services Team Leader

Location: Mexicali, BC, México - Onsite (Presencial)

Responsibilities

• HR Inquiry & Support – Manage employee HR inquiries via chat and ticketing systems, providing timely and accurate responses; escalated complex cases to senior specialists. Offer first-level support for HR systems (time recording, benefits platform, etc.).
• Employee Lifecycle Management – Coordinate onboarding, transfers, promotions, employment data changes, leaves, retirements, and offboarding processes. Prepare and amend employment documentation, ensuring a smooth experience for employees.
• Benefits & Payroll Coordination – Administer employee benefits (enrolments, changes, terminations) and assist payroll operations by ensuring accurate, timely submission of attendance, leave, and other relevant data.
• Data & Reporting – Maintain accurate employee records in HR systems, ensuring data integrity and compliance with regulations. Generate regular HR reports.
• General HR Administration – Manage document handling, scheduling, and support annual HR processes (appraisals, salary/bonus reviews, long-term incentive plans). Liaise with government authorities as needed.
• Professional Development – Participate in training programs to continuously enhance HR knowledge and skills.

Traveling Requirement

Minimal

Education and Experience

• Graduate education in HR, business or similar.
• At least 3 years of experience in HR administration in an international environment, very good understanding of the employee life cycle.

Nice to Have

• Knowledge of annual HR processes, experience with payroll.
• Advanced English level / fluent in English speaking.
• Good communication and stakeholder management skills, high customer orientation and service thinking.
• Team player with strong communication and leadership skills.
• In-depth understanding of HR processes and systems, with up-to-date HR knowledge.
• Ability to support process improvements and manage complex HR issues.
• Very good MS Office skills (especially Excel), high IT affinity.
• Experience with HR systems such as SuccessFactors, Service Now and SAP.
• B1/B2 Visa and passport.

Technical Requirements

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Benefits

• Benefits in accordance with the Federal Labor Law (LFT).
• Savings fund (Fondo de Ahorro).