Maison Margiela Store Manager, MM Monterrey

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

The Store Manager is responsible for driving sales and profitability while delivering an exceptional customer experience. This role leads all aspects of store operations, including clienteling, team development, merchandise execution, and cost control. The Store Manager is proactive in identifying business opportunities, optimizing processes, and responding to changing market trends.

Key Responsibilities

• Set up and implement regular action plans in cooperation with the Retail Manager to develop sales for each product category and clientele (both local and tourist).
• Achieve financial objectives by proposing action plans and being able to adapt quickly and effectively to any situation.
• Plan and implement daily and monthly sales objectives.
• Maintain momentum towards the long-term strategy despite short-term pressures, while developing strategic plans to achieve the long-term goals of the store and the organization.
• Support and manage omnichannel activities, ensuring full compliance with corporate standards and guidelines.
• Inventory manager, regularly review the merchandise assortment. Plan and act to optimize stock levels and stock mix to reflect sales, buying trends, and customer demands.
• Excellent and specialized customer service to transform every customer experience into dream moments. Assess the local business environment and its impact on sales.
• Analyze CRM data, propose in-store CRM activities using the data, propose and implement activities to acquire new customers and retain existing ones.
• Ensure the application of Maison Margiela and OTB group standards (Sales, Ceremony, visual guidelines, hygiene standards, procedures, etc.). Establish and maintain a management system for store safety, stock, and equipment. Respond appropriately in case of disasters (earthquakes, fires, typhoons, thefts).
• Hire passionate people and train them for team growth and development. Evaluate staff performance and provide them with feedback and training. Streamline workflow and create staff schedules. Ensure proper cleaning and maintenance of stores (windows, furniture, lighting, etc.). Set up and maintain effective VM according to brand guidelines.

Work Schedule:

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills:

• Retail Experience - Previous experience in fashion, jewelry, or lifestyle brands.
• Exceptional Communication - Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset - Ability to meet and exceed sales targets.
• Customer-Centric Approach - Passion for delivering a personalized shopping experience.
• Cultural Awareness - Ability to interact with an international clientele.
• Team Player - Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) - Fluency in additional languages is a plus.

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