Customer Support Associate I

Position: Customer Support Associate I Job Description

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work in our Office, located in Periferico Sur.

What You'll Be Doing:

• Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
• Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
• Analyzing data in a "Order to Invoice" perspective to find possible actions/solutions to take proactively.
• Providing status reports to the customer regarding open and closed orders.
• Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
• Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
• Following up all cases assigned until final resolution.
• Interacting with customer portals, EDI signals and backlog tools.
• Working with ERP and CRM systems to ensure information accuracy.
• Taking eventual calls and meetings with internal or external teams.
• Receiving constant training and courses to ensure that your knowledge is always updated and compliant.

What You'll Need:

• Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
• 1-2 years of customer service experience.
• Basic to intermediate knowledge of supply chain processes.
• Teamwork oriented skills.
• Intermediate to advanced knowledge of Microsoft Excel.
• Ability to communicate fluently in English.

Work Arrangement:

Hybrid: 3 days in office / 2 days work from home.

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$16,650.00 - $19,642.25 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (Guadalajara office)

Time Type:

Full time.

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)