Customer Account Specialist - Order Management Analyst

Job Description - Order Management Analyst (30012227)

Job Description

Order Management Analyst - ( 30012227 )

Description

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell .

Ansell is looking for an Order Management Analyst to join our team in Querétaro!

This role is responsible for processing and managing customer orders accurately and efficiently, ensuring timely fulfillment and a seamless customer experience. Handles various order types, including EDI, email, returns, credits, and debits, while providing customer support and resolving order-related issues. Collaborates with cross-functional teams such as Customer Service, Sales, Supply Chain, Finance, Marketing, and Distribution to ensure operational excellence and customer satisfaction.

What benefits and opportunities do Ansell offer?

Competitive compensation plan, including a performance based annual incentive.

Flexible and hybrid work model.

A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered-across our global community.

Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.

Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs.

Paid time off (vacation, sick and personal days).

Continuing Education Reimbursement.

Summer Friday’s.

Regional Belonging & Inclusion Networks.

Green office concept and a global mission of sustainability.

What your role will be?

Process and oversee returns (RMA), including tracking, transportation coordination, and stakeholder communication.

Handle credit and debit transactions to resolve order discrepancies and maintain account accuracy.

Process customer orders through multiple channels, including EDI, OCR, email, and web-based platforms.

Review and maintain open orders, resolving holds, errors, and fulfillment exceptions.

Partner with Customer Service, Customer Success, Sales, Supply Chain, Finance, and Distribution teams to ensure a seamless customer experience.

Troubleshoot and resolve EDI and system-related order processing issues.

Investigate and resolve pricing discrepancies to minimize billing and payment issues.

What will you bring to Ansell?

Education

Bachelor's degree in Business Administration, International Business, Industrial Engineering, Logistics, Supply Chain, Finance, or a related discipline.

Equivalent experience in customer service, order management, sales support, or operations may be considered.

Job Experience

3+ years of experience in order processing, order entry, or customer service operations.

Experience using Salesforce or similar Customer Relationship Management (CRM) tools.

Proficient in Microsoft Office Suite, with strong skills in Excel, Word, Outlook, and PowerPoint.

Working knowledge of Oracle ERP systems is preferred.

Knowledge and Skills

Ability to build trust and foster strong stakeholder relationships.

Knowledge of Order-to-Cash (O2C) processes.

Ability to thrive in a fast-paced environment and manage competing priorities.

Strong problem-solving and analytical skills.

Customer-focused mindset with the ability to manage expectations and deliver results.

High emotional intelligence and situational awareness.

Ability to follow and apply company policies, SOPs, and workflows.

Additional Requirements

Excellent written and verbal communication skills.

Strong organizational, time management, and critical thinking abilities.

Ability to work effectively both independently and as part of a team.

Customer-focused approach with a service-oriented mindset.

Strong work ethic, professionalism, and attention to detail.

Equal Opportunity Employer: Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion: Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.