Specialist Associate Principal Engineer (Guerrero)

Job Description

This role focuses on reliable day‑to‑day operations (provisioning, patching, monitoring, backup/restore, security remediation, and incident response) and will also contribute to smaller initiatives and lifecycle improvements in partnership with other infrastructure and security teams.

Key Responsibilities

• Administer Windows Server and (where applicable) Linux server environments, including build, configuration, patching, upgrades, and troubleshooting.
• Provision, monitor, and manage Azure infrastructure and services used to host server workloads, with emphasis on operational stability, availability, and cost‑consciousness.
• Support Azure PaaS components that underpin server workloads (e.G., managed databases and platform services) as applicable to the environment.
• Operate and support hybrid connectivity and dependencies (e.G., identity, DNS, networking, and legacy/on‑prem virtualization).
• Maintain working knowledge of on‑prem virtualization (VMware and/or Hyper‑V) for a smaller portion of the environment.
• Serve as an escalation point for complex server and infrastructure incidents; perform root‑cause analysis and drive corrective/preventive actions.
• Identify, prioritize, and remediate security vulnerabilities for Windows/Linux servers and associated infrastructure in collaboration with Security and site teams.
• Document risk, remediation approach, and dates/ownership for remediation when actions depend on external entities.
• Maintain and improve monitoring, backup/restore processes, and performance tuning; validate recoverability through periodic restore testing.
• Automate routine tasks and operational workflows using PowerShell and command‑line tooling; contribute to runbooks and operational documentation.
• Follow ITIL‑aligned incident, problem, change, and request processes; keep tickets, documentation, and diagrams current.