Real Estate & Customer Experience, Manager (Monterrey)

Job Title: Real Estate & Customer Experience, Manager

Company: Prologis

Key Responsibilities

• Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move‑in and move‑out processes, perform inspections, and coordinate any necessary repairs or maintenance.
• Perceptive; anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by demonstrating an expert understanding of Prologis value‑added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Own and maintain strong, long‑term relationships with portfolio of customers.
• Use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/ well‑maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Required Qualifications

• 5+ years of industrial/commercial real estate or equivalent experience preferred.
• Valid driver’s license with ability to travel to multiple properties.
• Current Real Estate sales license in the State of Oregon and Washington or ability to obtain a license within six months of commencing employment (company will cover relevant costs).
• Commitment to delivering proactive and responsive customer service, focusing on meeting the diverse needs of all customers.
• Adaptability to change and willingness to take on new company initiatives with a positive attitude.
• Strong interpersonal skills with ability to build meaningful relationships with a diverse range of customers and stakeholders.
• Strong mathematical and analytical skills.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Strong organizational and time‑management skills, with capacity to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.
• Ability to process data and complete recurring variance reports.
• Excellent interpersonal and communication skills, verbal and written, with ability to build and maintain professional relationships with internal and external customers, vendors, and team members.
• Flexibility to work extended hours when required and on call for emergencies, respecting individual needs and work‑life balance.

Preferred Qualifications

• Experience with budgeting cycles and CAM reconciliation processes using analytical skills.

Employment Type: Full time

Location: Monterrey Office