Key Account Manager

Company Overview

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

We are looking for a Key Account Manager to focus on national and international food industry brands. The Key Account Manager will work closely with the business strategy team to reach the growth potential and increase the coverage of key accounts. In long term plan, a KA manager needs to interact with the clients to support their business growth based on our sales activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA Lead crossing the country/region.

Role Responsibilities

1. Manage a restaurant portfolio (Key Accounts) with the aim of increasing sales volume, revenue & profitability by strategizing with support of data analysis.

2. Retain and manage key account business partners by supporting their revenue growth.

3. Stay in touch with partners to build long-lasting strong relationships.

4. Reach the full potential of the footprint of the brands in your portfolio.

5. Plan, review, adapt and execute the annual/quarter/monthly plan in line with strategy team in order to match the brand an platform promotion and sales activities

6. Provide insights constructive solutions on improving KA's growth.

7. Lead and coach a team of junior KA specialists.

8. Negotiate and create promos and campaigns with the top restaurant chains, collaborating with the marketing team and other areas in the development and execution.

9. Implement and track metrics for recording the success and quality of the restaurants.

Role Qualifications

• English language, business fluency
• Strong negotiation skills to have win-win collaboration with stakeholders.
• Possess a strong commercial background with the focus on account management. Solid KA resource and connections in the industry is a plus.
• Has strong strategic & analytical skills with experience influencing and making decisions based on data
• Social versatility. Adapts to different cultures and organizational levels.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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