Customer Service & E-commerce Coordinator
Jornada completa
HB Human Talent
Responsable de brindar atención y soporte a clientes y retailers de Canadá, así como de apoyar la operación de los principales canales de e-commerce, marketplaces e inventarios, trabajando de manera coordinada con los equipos de México, Estados Unidos y Canadá.
Customer Service – 80%
- Atención a clientes vía teléfono y correo electrónico.
- Seguimiento a clientes y retailers.
- Captura y seguimiento de órdenes de compra de Retailers y E-commerce.
- Gestión de garantías e incidencias.
- Seguimiento al resurtido de inventario de USA a Canadá.
- Actualización de inventarios en marketplaces.
E-commerce & Commercial Support – 20%
- Administración y soporte de Shopify, Amazon 3P, Wayfair, E-commerce, RONA y otros marketplaces.
- Alta, baja y actualización de productos.
- Optimización de listings, contenido e información de productos.
- Apoyo en facturación y documentación comercial.
- Análisis de competencia y precios en plataformas de e-commerce.
- Apoyo en catálogos y soporte a representantes comerciales.
- Seguimiento de operaciones y oportunidades de mejora en los canales digitales.
- Licenciatura en Administración, Mercadotecnia, Comercio, Negocios, E-commerce o afín.
- 2–4 años de experiencia en Customer Service, E-commerce, Marketplaces, Retail o áreas relacionadas.
- Experiencia con plataformas como Shopify, Amazon Seller Central y marketplaces.
- Manejo de Excel y sistemas administrativos/ERP.
- Inglés avanzado/bilingüe , hablado y escrito.
- Excelente organización, comunicación, seguimiento, orientación al cliente y resolución de problemas.
Vacante publicada el 9 días atrás
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