Local Team Lead Digital Services (León)

Local Team Lead Digital Services

Job Profile: The Local DS Team Lead is responsible for overseeing the day‑to‑day operations of the local IT/OT team, ensuring efficient and effective support for all IT/OT‑related issues within the organization. This role involves managing a team of IT/OT technicians, coordinating IT/OT projects, and maintaining the local IT/OT infrastructure. The Local IT Team Lead will work closely with other departments to ensure seamless IT/OT service delivery. He, as well as his team, also is part of the global support and project teams and will support globally where needed.

Key Responsibilities

• Lead and manage the local IT team, providing guidance, support, and mentorship.
• Coordinate and prioritize IT/OT support requests to ensure timely resolution.
• Oversee the setup, configuration, and maintenance of local and global IT/OT equipment and systems.
• Monitor and manage local and global IT/OT infrastructure, including servers, networks, and security systems.
• Collaborate with other departments to understand their IT/OT needs and provide appropriate solutions.
• Take over project lead for strategic projects on a local and international level.
• Collaborate with the international IT team to ensure the functioning, maintenance and support of the global DT environment and the local installation in other sites (remotely).
• Ensure compliance with IT/OT policies, procedures, and best practices.
• Conduct regular performance reviews and provide feedback to team members.
• Document and track IT/OT issues and resolutions using the organization's ticketing system.
• Plan and execute IT/OT projects and initiatives to improve technology systems and processes.

Global Technical Support

• Provide first‑ and second‑line support globally for desktops, laptops, mobile devices, printers, and other IT/OT equipment.
• Troubleshoot and resolve issues globally related to operating systems, business applications, hardware and network connectivity.
• Stay updated with the latest IT/OT trends and technologies to provide innovative solutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT/OT support or a similar role, with leadership experience preferred.
• Strong knowledge of IT/OT systems, hardware, software, and network troubleshooting.
• Excellent problem‑solving skills and the ability to work under pressure.
• Effective communication skills, both written and verbal.
• Ability to lead and motivate a team.
• Familiarity with ITIL or other IT/OT service management frameworks is a plus.
• Certifications such as CompTIA A+, Network+, or similar are advantageous.
• SAP knowledge would be a plus.
• Proficient in local language and English is a must.
• Multilingual capabilities are a plus.

Personal Attributes

• Strong attention to detail and organizational skills.
• Proactive and self‑motivated with a commitment to continuous learning.
• Hands‑on mentality.
• Ability to adapt to different work environments and cultures.
• Customer‑focused with a dedication to providing excellent service.

Location: Mexico – Guanajuato, León. Job Type: Full‑time. Reports To: General Lead DT/DS.