Program Manager - Service Recovery

At MPS Group, we empower businesses with cutting-edge technology solutions and expert consulting. We proudly serve a diverse range of industries, including IT, Fintech, Airlines, Energy, and more. Our expertise spans front-end technologies (React, Angular, Vue.js), back-end technologies (Java, .NET, Node.js, Python), and comprehensive Data Solutions (Database, Data Warehousing, BI, Reporting, Analytics). Our services include custom software development, QA Testing (SDET), Automation Testing, IT staffing, business development consulting, and DevOps services. We adopt both Agile and Waterfall methodologies, offering flexibility through onshore, nearshore, and offshore delivery models. From cloud solutions (Microsoft Azure, AWS, GCP) to digital advisory and project management, we craft innovative, tailored strategies designed to meet your specific business goals and drive long-term success.

About the Role

The Program Manager in Service Recovery supports MTC for MRO aircraft by coordinating the procurement, movement, and tracking of aircraft parts and materials. This role ensures timely resolution of material shortages, accurate updates within SAP, and effective communication with U.S.-based teams, distribution warehouses, line stations, and external suppliers. The position requires strong technical understanding, organizational discipline, and the ability to work independently in a fast-paced maintenance environment.

Responsibilities

• Manage site-level shortage activity, including reconciliation and meeting deadlines.
• Order from stock, recall station spares, and check MRO Master/other sources for inventory.
• Procure parts from OEMs or surplus vendors.
• Oversee parts RTA process, Over Cap approvals, AOG drop ship activity, and all ROB actions.
• Update MSNs with current status information and close shortages upon material receipt.
• Maintain accurate procurement and inventory data in SAP.
• Process Removal/Install transactions and manage returns of unused inventory (“06 Material”).
• Resolve issues identified in In Transit and Stationary Tracking Reports.
• Use aircraft manuals (IPC, CMN, ER/A, drawings, service bulletins) to identify alternate part solutions.
• Validate effectivity and alternate MPNs, and review 8130 tags.
• Receive and stage AA kits, Prepull/FK1, and Nonroutine/FK2 inventory.
• Support SOP development, training documentation, and quality audits.
• Coordinate daily with Service Recovery, ASO, Material Planning, and Component Shop support.
• Participate in daily production meetings to identify material constraints and minimize aircraft TAT.

Requirements

• Strong technical understanding of aircraft maintenance and MRO operations.
• Proficiency in SAP for procurement and inventory management.
• Ability to interpret aircraft manuals (IPC, CMN, ER/A, drawings, service bulletins).
• Experience with 8130 tags and material sourcing processes.
• Strong organizational discipline and ability to work independently.
• Excellent communication skills for cross-functional coordination.
• Commitment to safe and compliant work practices.
• Professional experience in aviation or MRO environments (typically expected).

Benefits will be discussed during the hiring process.