Loyalty First Line Of Deffense Lead (Ciudad Apodaca)

At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.

Responsibilities

• Build the operational risk framework for the loyalty program
• Design and implement preventive and detective fraud controls
• Manage and track fraud incidents through resolution
• Serve as the liaison with the Second and Third Lines of Defense
• Translate operational risks into business decisions with documented trade-offs
• Operate and continuously improve the program's GRC tools

Qualifications

• 4–7 years of experience in operational risk management, fraud, or internal controls — ideally within loyalty programs, fintech, financial retail, or industries with digital currencies or points
• Proven experience building risk capabilities from scratch (greenfield environments), not just running established processes
• Background as an individual contributor with high autonomy and direct executive visibility
• Familiarity with the three lines of defense model and hands‑on collaboration with the Second and Third Lines (Internal Controls and Internal Audit)
• Proficiency in risk identification and assessment methodologies: probability/impact scoring, risk and control matrices
• Experience designing and implementing preventive and detective controls
• Ability to manage and document fraud incidents from detection through resolution or explanation
• Working knowledge of GRC tools or structured documentation platforms (Workiva experience is a direct plus for this role)
• Understanding of loyalty program fraud vectors: account takeover, promotion abuse, redemption fraud
• Ability to translate operational risks into business decisions with clearly documented trade-offs
• Executive-level communication skills in English

Benefits

• Flexible schedule
• An incredible work environment
• Unlimited vacation from day one
• Savings fund & savings account
• Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months
• MyIDTravel: Fly worldwide with 30+ airline alliances at reduced fares after 6 months
• Life & medical insurance + 24/7 online family medical assistance
• Exclusive discounts on gyms, retail stores, restaurants, universities, and more
• Above-the-law benefits

Viva is an equal opportunity employer. All qualified applicants will receive consideration without discrimination of any kind. All candidate information will be handled confidentially and in compliance with Mexican data‑protection regulations. Your data will be used only for recruitment-related purposes.