Divisional Sales Manager - Key Account Manager (Xico)

Divisional Sales Manager – Key Account Manager

As our new Divisional Sales Manager – Key Account Manager, you will play a critical role in driving Pandora's growth across Mexico by developing strong partnerships with our key accounts. This is a unique opportunity to accelerate business performance, expand our brand presence, and deliver exceptional commercial results in a dynamic and fast‑paced retail environment.

In this role, you will be responsible for managing and developing key accounts, optimizing product assortments, driving purchase volumes, and executing impactful commercial strategies that strengthen partner performance and achieve sales targets. Reporting directly to the Country Director Mexico, you will act as the main point of contact with our strategic partners, leading negotiations, influencing key decision‑makers, and ensuring alignment with Pandora's strategic objectives.

Key Accountabilities

• Account Management
  • Develop and maintain strong, long‑term relationships with key accounts.
  • Act as the main point of contact between Pandora and key partners, fostering mutual growth and stability.
  • Lead negotiations to secure mutually beneficial terms and influence decision‑makers to drive business outcomes.
  • Advise partners on optimal product assortments based on market trends and consumer preferences.
  • Ensure alignment between partner objectives and Pandora's strategic goals.
  • Collaborate with Merchandising and Sales teams to ensure the product mix meets market demands.
  • Maintain high levels of customer satisfaction through clear communication and proactive issue resolution.
• Sales & Operations Management
  • Drive sales growth by advising partners on product range and purchase volumes.
  • Develop and implement commercial strategies to increase brand presence and sales across partners' distribution channels.
  • Monitor and analyze partner performance using KPIs and sales data to identify improvement areas and optimize results.
  • Report regularly on sales status and key performance metrics.
  • Collect market and partner insights to inform future strategies.
  • Travel frequently within Mexico to meet partners and oversee business performance.
  • Ensure store operations adhere to brand guidelines and operational standards.
  • Conduct regular audits and seek opportunities for operational excellence and process improvement.
• Training & Support
  • Support the training team to ensure store staff are equipped to meet performance standards.
  • Conduct regular audits to assess training effectiveness and identify development opportunities.

Qualifications

• 5–10 years of experience in Key Account Management roles within fast‑moving retail environments.
• Proven track record in key account management, sales, or business development within retail or wholesale industries, ideally in jewelry or fashion.
• Strong analytical capabilities to interpret sales data, KPIs, and market trends; proficiency in CRM and sales analytics tools such as Salesforce or Power BI.
• Experience managing budgets, setting pricing strategies, and understanding financial reports to inform pricing and commercial decisions.
• Ability to implement and monitor multiple commercial initiatives and manage several key accounts simultaneously.
• Solid understanding of retail, e‑commerce, and omnichannel business models.
• Skilled in market research and competitor analysis to inform strategic decisions.
• Advanced proficiency in MS Office, especially Excel, and familiarity with ERP systems and e‑commerce platforms.
• Strong commercial skills with the ability to influence and negotiate at senior levels.
• Results‑oriented mindset with a focus on achieving sales targets.
• Excellent interpersonal and communication skills in Spanish and English.
• Problem‑solving skills to address complex challenges and propose effective solutions.
• Highly motivated self‑starter, capable of working independently and collaboratively to drive success.
• Available to travel % of the time across the Mexican territory.