ACCOUNT MANAGEMENT SPECIALIST

JOB TITL

JOB DESCRITION

COMMUNICATES DAILY WITH CUSTOMERS TO ENSURE ALL SHIPMENTS ARE TRACED AND CUSTOMER EXPECTATIONS ARE SATISFIED.

MAIN RESPONSABILITIES

• WORK WITH CUSTOMERS, MX AND US OPERATIONS GROUP TO ADDRESS AND RESOLVE SINGLE LOAD CONCERNS IN A TIMELY MANNER.
• COMMUNICATE WITH SHIPPER, CONSIGNEE, CUSTOMS BROKER’S CONTACTS REGARDING EXCEPTION NOTIFICATION AND PROBLEM RESOLUTION.
• WORK WITH CUSTOMERS ON SOLUTIONS TO REDUCE ACCESSORIAL CHARGES.
• WORK WITH OTHER HUB GROUP OFFICES TO MAINTAIN CUSTOMER OTP.
• MANAGE AND EXECUTE CUSTOMER APPOINTMENT SETTING PROCESS VIA WEBSITE, EMAIL, PHONE, ETC.
• MANAGE DAILY LOAD ACCEPTANCE ALLOCATIONS FOR CUSTOMERS AND DETERMINE POOL SIZE, OTP.
• CREATE AND MANAGE TRACKING AND TRACING REPORTS AS REQUIRED BY CUSTOMERS AND TEAM MEMBERS .
• COMMUNICATE OPERATIONAL ISSUES TO COORDINATOR MEMBERS AND TEAM LEADER AS REQUIRED.
• IDENTIFY AVAILABLE CARRIER CAPACITY AND COMMUNICATE WITH MX NETWORK COORDINATOR.
• ASSISTS WITH REQUIRED OPERATIONAL AND ADMINISTRATIVE LOAD MANAGEMENT AND REQUIREMENTS, INCLUDING BUT NOT LIMITED TO ORDER MANAGEMENT, PICK UP/DELIVERY MANAGEMENT, PROBLEM RESOLUTION AND AS NEEDED BASIS.
• DETERMINE WHICH ACCESSORIAL CHARGES CAN BE BILLED, INVOICE THE ACCESSORIAL CHARGES, AND EFFECTIVELY COMMUNICATE CHARGES TO CUSTOMER CONTACTS.
• ACCESSORIAL APPROVAL FOR VENDORS NEEDS TO BE DONE DAILY TO ENSURE CORRECT RELATIONSHIP WITH CARRIERS AND COST CONTROL IN TIME.
• WORK WITH CUSTOMERS AND INTERNAL DEPARTMENTS TO STRATEGICALLY MANAGE APPOINTMENTS TO IMPROVE PROFITABILITY, DRIVER UTILIZATION AND ON TIME PERFORMANCE.
• DEVELOP A STRONG UNDERSTANDING OF RAIL TRANSIT, RAIL CUT-OFFS AND RAIL AVAILABILITY TO IMPROVE EFFICIENCIES OF THE APPOINTMENT PROCESS.
• WORK WITH PRICING TEAM TO ADDRESS INDIVIDUAL LOAD PRICING DISCREPANCIES.
• PARTICIPATE IN ON-CALL, AFTER HOURS AND WEEKEND ROTATIONS AS DETERMINED BASED UPON CUSTOMER NEEDS.
• WORKING HOURS AVAILABILITY FROM MONDAY TO SATURDAY, ESPECIAL SITUATIONS HRS WITH THE APROVAL OF DIRECT MANAGER.
• PROVIDE TIMELY ESCALATION OF ISSUES TO MANAGEMENT TO COORDINATORS OR TEAM LEADER AS REQUIRED.
• OTHER DUTIES AS ASSIGNED.

KEY REQUIREMENTS

• WORK UNDER MINIMAL SUPERVISION
• EXCELLENT COMMUNICATION SKILLS IN GROUPS AND WITH SPECIFIC CLIENTS; YOU MUST BE APPROACHABLE AND EMPATHETIC.
• FLEXIBILITY OF HOURS, IT IS POSSIBLE THAT YOUR SCHEDULES ARE CONSTANTLY OUT OF DATE DUE TO CONCERNS FROM OUR CLIENTS OR DUE TO THE LACK OF RESPONSE FROM ONE OF OUR SUPPLIERS. THERE WILL ALSO BE OPPORTUNITIES TO TRAVEL TO ACQUIRE NEW KNOWLEDGE OR SUPPORT SPECIFIC OPERATIONS.
• KNOWLEDGE AND UNDERSTANDING OF THE LOGISTICS MARKET (PREFERABLE INTERMODAL MARKET)
• EFFICIENT MANAGEMENT OF MICROSOFT OFFICE TOOLS
• COMPLY WITH THE PSYCHOMETRIC EXAM APPLICATION WITH GOOD RESULTS.
• ANALYTICAL AND DYNAMIC THINKING TO MANAGE VARIOUS OPERATIONS AND SOLVE CONFLICTS AT THE SAME TIME.

EDUCATIONAL LEVEL AND LANGUAGES

• UNIVERSITY EDUCATION. BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION, INTERNATIONAL BUSSINESS, INTERNATIONAL RELATIONS, TRANSPORTATION ENGINEERING OR RELATED (GRADUATE).
• ENGLISH LANGUAGE PROFICIENCY AT AN ADVANCED LEVEL (SPOKEN AND WRITTEN)

ADITIONAL REQUIREMENTS

• TOTAL UNDERSTANDING OF THE SERVICES OFFERED BY HUB AND EXCELLENT ABILITY TO APPLY IT IN THE DAILY MANAGEMENT OF THE OPERATIONS UNDER YOUR RESPONSIBILITY.
• MINIMUM 3 YEARS OF EXPERIENCE IN SIMILAR POSITION
• MINIMUM 2 YEARS OF EXPERIENCE IN THE INDUSTRY (BUSINESS LINE)
• VALID MEXICAN PASSPORT AND US VISA.

SUPERVISION RESPONSIBILITIES

THIS POSITION COUNTS - NOT COUNTS, WITH SUPERVISORY RESPONSIBILITIES. IF YOU HAVE SUPERVISORY RESPONSIBILITIES, THE POSITIONS UNDER YOUR RESPONSIBILITY ARE INDICATED BELOW: NOT APPLICABLE