Application Support Analyst (Ciudad de México)

Sync Tech is seeking an Application Support Analyst for its Belgian client, an integral leader in digitized supply chain planning. This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability. Their software integrates advanced intelligence for rapid, informed decision‑making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging.

In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.

Main Responsibilities

• Provide solutions for challenging customer problems
• Take ownership of assigned tickets
• Communicate implemented solutions to customers
• Find optimal solutions using technical knowledge
• Update Customer Services knowledge base
• Maintain strong internal network to resolve customer issues
• Manage ticket priorities and workload

Requirements

• Master's degree with solid IT background (or similar by experience)
• Excellent English communication skills
• Problem‑solving attitude with out‑of‑the‑box thinking
• Strong analytical mindset
• Team player with friendly communication skills
• Multi‑tasking ability and stress resistance
• Structured work approach
• Bonus: Knowledge of Portuguese
• Bonus: Supply chain or production planning experience
• Bonus: Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.

Compensation & Benefits

• Competitive salary package: base salary plus individual bonuses
• Travel allowance
• Teleworking and flexible hours
• Lifelong learning opportunities
• Career development track
• Multicultural work environment, room for initiative and creativity

Pay: $32,000.00 - $38,000.00 per month

Ability to commute/relocate

• Ciudad de México, CDMX: Reliably commute or planning to relocate before starting work (required)

Education

• Master's (preferred)

Experience

• Programming: 2 years (required)

Language

• English (required)

Work Location

In person