Call center specialist spanish/english (Cancún)

Company Description

General Connect specializes in remodeling and construction, delivering innovative and high‑quality solutions to transform spaces for our clients. Our team prioritizes excellence in every detail, ensuring results that consistently exceed expectations. With a commitment to efficiency, personalized design, and timely project completion, we serve as a trusted partner in executing construction and remodeling projects successfully. Join us in creating exceptional spaces for our valued clients.

Role Description

This is a full-time, on‑site role for a Call Center Specialist located in Cancún, ROO. The Call Center Specialist will handle customer support inquiries, provide exceptional customer service, and ensure a positive client experience. Responsibilities include managing inbound and outbound calls, addressing customer concerns, and assisting with general inquiries. In this role, effective communication and a customer‑centric approach are key.

Qualifications

• Proficiency in Customer Support and Customer Service, with a strong focus on client satisfaction
• Excellent Communication skills and ability to effectively handle customer interactions
• Experience in Contact Centers and managing inbound/outbound call operations
• Strong Computer Literacy, with the ability to use digital tools and platforms efficiently
• Ability to work in a team‑oriented environment and maintain professionalism under pressure
• Fluency in both Spanish and English is highly desirable
• Previous experience in a similar role or in the remodeling and construction industry is a plus
• High school diploma or equivalent; additional certifications in customer service are a plus