Project Manager, Worldwide Member Business Practices and Compliance, Business Support

Overview

As a Project Manager in the WW MPC Business Support team, you will lead strategic, business‑critical initiatives that align with organizational and departmental objectives. Acting as a central liaison for global business units, IS teams, and end users, you will oversee complex, cross‑functional projects with regional and global impact. This role requires strong project management expertise, a collaborative mindset, and a proven ability to deliver measurable results.

• Lead and oversee the complete project lifecycle—from initiation through delivery—ensuring strategic alignment with organizational and departmental objectives, while maintaining compliance with timelines, budgets, and quality standards.
• Develop and maintain comprehensive project plans, define scope and deliverables, establish success metrics, and implement governance frameworks to drive measurable business outcomes.
• Facilitate clear, consistent, and proactive communication across all stakeholder groups, ensuring transparency, alignment, and timely escalation of critical issues throughout the project lifecycle.
• Direct and empower cross‑functional teams, fostering collaboration among global business units, IS partners, and end users to achieve seamless execution and stakeholder engagement.
• Identify, assess, and mitigate project risks through robust contingency planning and adaptive strategies, ensuring resilience and successful delivery under changing conditions.
• Monitor and report on project performance using Microsoft 365 and other enterprise tools, providing actionable insights on milestones, KPIs, and compliance with quality standards.
• Collaborate with MPC regional teams and the Worldwide MPC Training & Analytics team to enhance communication, deliver training, and ensure accurate documentation and reporting of system and process changes.
• Champion business transformation and continuous improvement by promoting process optimization, embedding best practices, and leveraging feedback and data‑driven insights to deliver sustained value.

Job Qualifications

QUALIFICATIONS FOR SUCCESS:

Education

• Bachelor’s degree in Business, Project Management or related field.

Experience

• 5+ years of experience in project management, preferably in a global or matrixed environment.

Skills / Certifications

• PMP Certification required.
• Fluency in both written and spoken English, as well as regional languages, to effectively communicate with diverse stakeholders inside and outside the company.
• Exceptional organizational and multitasking capabilities, with a proven track record of managing multiple, concurrent projects while maintaining strategic alignment and meeting deadlines.
• Advanced communication and interpersonal skills, adept at building strong relationships and effectively engaging diverse stakeholders across global and cross‑functional teams.
• Proficiency in Microsoft Office 365 suite—including Teams, Planner, and SharePoint—combined with expertise in project management methodologies and tools to drive structured execution.
• Expertise in system implementation, business process optimization, and end‑user support to ensure seamless adoption and operational efficiency.
• Ability to operate independently while fostering collaboration in fast‑paced, dynamic environments, demonstrating adaptability and resilience under changing priorities.