Product Support Engineer (Teradyne Robotics, Mexico) (Santiago de Querétaro)

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Opportunity Overview

Product Support Engineer is a customer-facing technical role that supports the successful deployment of Teradyne Robotics solutions across LATAM. This position partners with sales teams, distributors, integrators, and customers to identify automation opportunities, validate technical solutions, support implementation, and deliver post-sales service for the Universal Robots and Mobile Industrial Robots portfolio.

Key Responsibilities

• Customer-facing technical role supporting robotics solutions across LATAM
• Partners with sales teams, distributors, integrators, and customers
• Identifies automation opportunities and supports solution validation
• Help drive successful implementation and post-sales support
• Supports the Universal Robots and Mobile Industrial Robots portfolio

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position.

Minimum Job Requirements

• Bachelor’s degree in Mechatronics, Electrical, Mechanical, Robotics, or related field OR equivalent experience in robotics or industrial automation.
• English proficiency.
• Technical support, or system integration.
• Strong understanding of industrial automation systems, robotic integrations, and manufacturing processes.
• Ability to support technical cases, service diagnostics, and warranty-related technical assessments.
• Ability to communicate complex technical topics clearly to customers, partners, and internal teams.
• Travel Requirement: Extensive travel across LATAM (approximately 60-80% of the time)

Preferred Job Requirements

• Experience working with collaborative robots or autonomous mobile robots.
• Experience supporting system integrators, distributors, or automation partners.
• Knowledge of industrial communication protocols, sensors, vision systems, or PLC integration.
• Experience conducting technical workshops, demos, or automation training sessions.
• Analytical approach to problem solving and technical diagnostics.
• Strong communication and stakeholder management skills.
• Ability to multitask effectively in a fast-paced environment.
• Customer-focused mindset with strong collaboration skills.
• Ability to work both independently and within cross-functional teams.

This position is not eligible for visa sponsorship or relocation assistance.