Senior Sales Operations Analyst - English Speaking (Guadalajara)

Job Description

Cognex serves an international customer base from offices located throughout the Americas, Europe, and Asia, and through a general network of integration and distribution partners. The company is headquartered close to Boston in Natick, Massachusetts, USA.

We are working on a hybrid schedule, 3 days in the office and 2 remote.

The Team

The Sales Operations team reports into the Finance organization, which has strong business partnerships and influence throughout the company. We drive financially informed decisions in support of the company’s strategic objectives. We are investing in advanced analytics capabilities to enhance our data‑driven approach to problem solving. We are focused on process improvement to provide the most efficient transactional support for our customers, vendors, and employees. The Finance leadership team has a proven track record of talent development. We invest in our team members and partner with them on their career development by offering a wide range of opportunities, including mentorships, special project assignments, training programs, and executive exposure.

The Role

The Senior Sales Operations Analyst will provide sales operations support for the Americas sales team. In partnership with business leaders, accounts receivable, and order management teams, you will shape sales strategies and deliver innovative solutions to complex challenges. By leveraging advanced analytical skills, you will present actionable insights to sales leaders and drive process improvements. This role requires a strong understanding of business context, the ability to simplify complexities for effective communication, and a knack for building trust with stakeholders.

Essential Functions

• Monitor, triage, and resolve Salesforce support tickets to drive sales productivity.
• Identify and develop process improvement initiatives to drive improved sales efficiency and reduce ticket volume.
• Collaborate proactively with commercial finance management and Americas Sales management to prepare territory structure and systems access for sales personnel based on new hires and/or upcoming changes to sales coverage model.
• Manage customer and partner price agreements and promotional codes in Salesforce.
• Support finance in extracting data and analyzing trends across the region.
• Partner with other analysts to analyze sales bookings performance, field activity, and usage of core sales dashboards.
• Assist with monthly commission and bonus calculations for accrual & payroll.
• Maintain object data integrity within the CRM system and other platforms as needed.

Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Strong problem‑solving skills with ability to work through challenging and complex issues with a positive attitude.
• Strong organizational skills and attention to detail—accuracy is critical.
• High‑energy individual with ability to navigate dynamic priorities and work in a fast‑paced environment.
• Ability to work independently and take initiative.
• Ability to work cross‑functionally and cross‑regionally.
• Excellent English communication and interpersonal skills.
• Proficiency in Microsoft Office suite, particularly Excel.
• Proficiency in CRM systems (Salesforce), sales analytics tools and data visualization platforms.
• Experience in PowerBI is a plus but not required.

Minimum education and work experience required

• A Bachelor’s Degree in Finance, Accounting or Analytical Field.
• 3‑5+ years of supporting Sales organization in an analyst role.