Mgr-Operations / Gerente De Operaciones (Mexicali)

Job Number: **********

Job Category: Rooms & Guest Services Operations

Location: Courtyard Mexicali, Calzada Cetys ****, Mexicali, Baja California, Mexico

Schedule: Full‑Time

Position Type: Management

Job Summary

Responsible for assisting in successfully executing all operations in the hotel Operations departments (Front Office, Business Center, Recreation/Health Club, Housekeeping, Food & Beverage/Culinary, Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction, maximize the financial performance of the department, ensure that standards and procedures are followed, and lead a specific team while assisting in meeting or exceeding property goals.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Leading Operations Team

• Ensures that goals are translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and develops plans to address need areas and expand on strengths.
• Ensures that the team has the capability to meet expectations.
• Leads by example demonstrating self‑confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever‑changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property‑specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.