Data Capture Supervisor (Valle de Chalco Solidaridad)

SWBC is seeking a talented individual who will supervise the staff and activities involved with entering and updating client insurance coverage information into computer systems.

Why you will love this role

In this role, you will gain a wealth of knowledge around several areas within Lender Placed Operations. Your knowledge and experience will assist in improving processes and bridging knowledge gaps.

Essential Duties

• Supervises the staff and activities of the data Entry team to include prioritizing, scheduling and monitoring the daily workflow, and process changes to ensure timely and accurate data input.
• Assists in the interviewing and hiring of new employees, completing and conducting employee performance appraisals, and approving vacation and sick time requests.
• Resolves all loan insurance inquiries, requests for change, insurance payment, and refund issues from borrowers, insurance agents/brokers, and company staff, either by telephone or written communication.
• Assists in assuring clients with accurate and timely loan status information by verifying, updating, and researching loan insurance information.
• Oversees the integration of input and update functions with LSAMS, COGNASYS, the AS400, and other automated systems and reports any system problems and/or issues to management.

Qualifications

• High School diploma or equivalency. Some college coursework in Business, Management, Accounting, or related courses preferred.
• At least three (3) years' experience in Banking, Insurance, Customer Service or related experience with two (2) years of supervisory experience.
• Excellent organizational and communication skills.
• Able to effectively communicate with a range of persons, from customers to senior management.
• Able to operate a PC and basic office equipment. Must be proficient in Microsoft Word, Excel, and the Internet.
• Able to type 40 WPM accurately.