Market Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary

We are seeking a dynamic, tech-savvy Market Manager to join us. In this role, you will be responsible for managing and optimizing a portfolio of hotels, as well as newly acquired hotels transitioning into the HBX ecosystem. Your mission is to drive volume, increase automation, and elevate hotel self-service through a digital-first approach. You will work with a large portfolio of hotels, leveraging tools like MITRA, Salesforce, and the weekly Activity Planner to execute centrally prioritized opportunities. This is a high-impact role for someone who thrives in a fast-paced, data-driven environment and is passionate about using technology to scale performance.

Job Responsibilities

• Portfolio Optimization: Manage and grow a portfolio of hotels, focusing on automation, self-service, and digital engagement.
• Digital First Execution: Leverage tools such as Hotel Self-Set, MITRA MLU+, and the Digital Agenda to streamline hotel interactions and maximize efficiency.
• Opportunity Management: Execute weekly opportunities using the weekly Activity Planner and monthly financial tracker to improve contracting conditions and revenue.
• Tool Proficiency: Utilize platforms such as Salesforce, Tableau, Workday, Vonage, JIRA, and TeamViewer to manage tasks and track performance.
• Hotel Consultative Selling: Apply consultative selling techniques to identify growth opportunities and enhance partner engagement.
• Cross-Functional Collaboration: Work closely with the Acquisition and Onboarding teams to support the growth of new hotels.
• Knowledge Sharing: Act as a subject matter expert (SME) and trainer for specific tools or initiatives, supporting team development and troubleshooting.

Required Skills

• Communication & Negotiation Strong interpersonal and communication skills with the ability to influence and negotiate effectively.
• Comfortable engaging with hotel partners across different diverse regions.
• Analytical & Strategic Thinking Ability to interpret data and performance metrics to identify trends, opportunities, and areas for improvement.
• Strategic mindset with strong time management and multitasking capabilities.
• Tech Fluency & Tool Mastery Comfortable navigating and adopting new digital tools and platforms.
• Innovation & Adaptability Creative problem-solving, embracing change, and seeking out new ways to improve processes.
• Agile and adaptable in a fast-paced, remote-first environment.
• Results Orientation Highly motivated by performance metrics and revenue growth.
• Proven ability to deliver results through structured planning and execution.

Required Tech Skills

• Proficient in MS Office (especially Outlook and Teams); familiarity with Salesforce, Tableau, Workday, and MITRA is highly desirable.
• Experience with MITRA, Salesforce, and MaxiRoom is highly valuable.

Required Qualifications and Experience

• 3+ years’ experience in managing commercial accounts in the travel or hospitality industry.
• At least 1 year of previous experience in Operations, Sourcing, Sales, Marketing, or a related area.
• Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.
• Adept at managing multiple business priorities and complex situations with strategic thinking and composure.
• Experience in a fast-paced, dynamic environment is essential.
• Fluent in English; additional languages are a plus.
• Medium-level proficiency in MS Office.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

In case you didn’t know, we’re one of the world’s leading travel tech businesses. We’re game-changers, disruptors and the people who connect the world’s travel players, the glue that bonds us all together.

What do we do?

• 01 We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.
• 02 We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.
• 03 We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers.
• 04 We help our partners to grow – because when they grow, we grow.

3000+ Awesome People 88 Different Nationalities 300k Hotels Worldwide 60k High Value Clients 1 Team 1 Culture 1 Mission 140 Source Markets Worldwide

Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action. We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We’ve been certified as carbon neutral for four years on the row. We’re committed to protecting the environment in all the places we work. We support the economic and social development of our regions through our Corporate Volunteering Programme. We respect human rights and work hard to make sure we don’t commit any violations.