Solution Manager - Lims (Chihuahua)

Overview

EPAM NEORIS is a Digital Accelerator that helps companies move into the future, with 20 years of experience as Digital Partners to some of the world's largest organizations. We are over 4,000 professionals across 11 countries, with a multicultural startup culture where we foster innovation and continuous learning to create high-value solutions for our clients.

Position

Solution Manager – DBA Oracle

Responsibilities & Qualifications

• Resource should have knowledge in Sapio LIMS Application
• Must have hands on experience in LIMS Basic functions and Crystal Reports
• Experience in building necessary documents that involves support related and business-related documents
• Should have Knowledge on LIMS Architecture
• Should have experience in Sapio LIMS application Installation & Configuration
• Knowledge on the Oracle Database and able to write queries for fetching reports /trouble shooting
• Liaise with Infra team, vendor, and fix application related issues
• Experience in providing L1, L2 and L3 Level support with a good understanding of Change management process (bug fixes, customization changes, enhancements)
• Exposure to working in ITIL environment managing issues through Service Now, Remedy BMC and/or HP Service Centre
• Analytical, Problem solving & Troubleshooting skills
• Transform user requirements into functional solutions
• Updating self-help documents so customers/employees can try to fix problems themselves
• Good verbal & written communication skills
• Language: English

Benefits

• Collaboración multicultural
• 100% Nominal Scheme
• Legal Benefits
• Benefits Package
• Wellness Program
• Professional development plan
• Multicultural collaboration