Bilingual Accounts Receivable Analyst

Position Title: Associate Accounts Receivable

Location: México City

Responsibilities:

• Collection and AR Management
• Responsible for managing assigned accounts; all-encompassing of collection calls, e-mail and/or correspondence in a fast-paced goal-oriented Collections Department.
• Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution.
• Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history.
• Route the efforts for reducing delinquency for assigned accounts. Escalate timely to management when necessary to accelerate the collection process.
• Usage of SAP´s FSCM tool to manage and follow up on pending AR issues (disputes, short payments, rebills, payment allocation, etc.)
• Work in partnership with various internal departments such as Billing, Customer Service, Operations, Sales, Credit and Cash Application teams to resolve collection issues and to achieve common goals and objectives.
• Submit customer refunds requests, prepare, and review account adjustments, resolve client discrepancies and short/over payments.
• Recommend action to be taken on delinquent customer accounts.
• Perform other assigned tasks and duties necessary to support the Collections Department.
• Ensure OTC process is handled accordingly to policies and procedures.

• Business Partnership
• Create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results.
• Communicate and escalate situations in a timely manner according to GBS policies and procedures.
• Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Customer Service / Operations / Legal / etc.)
• AR related reporting for Management / Internal Customers

Key Qualifications:

• At least 2 years of work experience (fast rotation consuming goods preferred)
• SAP experience (FSCM knowledge is a plus)
• Experience in LATAM customers is a plus
• Advanced English speaker (Writing/reading) is a must.
• Proficiency in Microsoft Office Applications including Microsoft Word, Excel, and PowerPoint required; AI tools usage is a plus.
• Qualified candidates must have a proven record of results, commitment, ambition, and drive toward establishing and achieving goals.
• Candidate must be able to work as a team player as well as to work independently.
• Excellent written and oral communication skills, high energy, action-oriented.
• Superior organization and attention to detail.