[Job-18134] Senior Ux Researcher, Mexico (Cidad Del Mexico) (Xico)

We are tech transformation specialists, we are CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design, strategy, and engineering for general brands, helping clients achieve the full potential of technology as a force for good. Impact is what we deliver.

We are looking for a Senior UX Researcher who lives in Ciudad del Mexico and is available to conduct field research and client visits in person. Possesses extensive experience in user research, data analytics, with the ability to connect to strategic insights.

Mission

In this role, you will reveal what our users need from our products by conducting research, collaborating with cross‑functional teams to ensure our products meet user needs and align with business goals, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.

Responsibilities

• Conduct qualitative research methods (e.g., user interviews, focus groups, usability testing) to gather insights on user behaviors and preferences.
• Utilize quantitative research methods (e.g., surveys, analytics data) to analyze user interactions and trends, translating findings into actionable strategies.
• Collaborate with data teams to analyze user behavior data and identify trends and patterns.
• Utilize analytics tools to measure user engagement and assess the impact of design changes on user experience.
• Present research findings and strategic recommendations to stakeholders in a clear and compelling manner.
• Work closely with product managers, designers, and stakeholders to integrate user insights into product strategy and roadmaps.
• Develop user personas, journey maps, and experience frameworks to guide team efforts.
• Stay up‑to‑date on industry trends, emerging technologies, and best practices in digital marketing and UX research.
• Foster a culture of user‑centered design within the organization by advocating for user needs and insights.
• Lead workshops and presentations to communicate research findings and foster a user‑centered culture within the organization.

Requirements

• At least two years of experience as a lead guiding clients, projects and people.
• Expert Spanish language skills and advanced English proficiency.
• Proficiency in data analysis and visualization tools (e.g., Google Analytics, Tableau, SPSS).
• Proficiency in testing tools (e.g., Maze) and repository tools (e.g., Notion).
• Bachelor’s degree in UX Design, Human‑Computer Interaction, Psychology, or a related field; Master’s degree preferred.

Desired Skills

• Excellent analytical and critical thinking skills, with the ability to synthesize complex data into actionable strategies.
• Familiarity with design and prototyping tools (e.g., Figma, Adobe XD, Sketch).
• Strong project management skills and the ability to lead multiple initiatives simultaneously.
• Ability to quickly and effectively share research results.
• Ability to perform all research‑related tasks including research, planning, evaluating, and iteration.
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
• Experience with remote testing tools.
• A strong desire for creative problem‑solving with a positive attitude.
• Excellent time‑management skills.

CI&T is an equal‑opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.

Before applying for our opportunities, take a look at Conflict of Interest Policy on our website.