Quality Management Systems Administrator

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Quality Management Systems Administrator

Memphis, TN, US

5 days ago Requisition ID: 1262

At Conectiv Supply Chain Solutions (SCS), we specialize in delivering seamless, end-to-end supply chain solutions that propel your business forward. With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali, and Rugby, our global capabilities allow us to execute third-party logistics (3PL) solutions with precision and efficiency. We leverage decades of proven expertise to tailor and scale solutions that meet the unique needs of your business, ensuring streamlined operations and exceptional customer satisfaction. Our journey began in the optical disc manufacturing industry, where we honed our skills in precision manufacturing, packaging, and distribution. As the market evolved, so did we. Today, Conectiv is at the forefront of logistics innovation, offering cutting-edge warehousing and transportation solutions that integrate advanced automation and flexible operations. Our team of skilled experts is dedicated to redefining industry standards and pushing the boundaries of what’s possible in supply chain management. From warehousing and fulfillment to complex project management and returns handling, we can provide comprehensive solutions that drive growth and efficiency for your business.

In addition, SCS has successfully optimized its injection molding business and supply chain services by implementing a clear diversification strategy including establishing Vinyl production manufacturing, packaging and distribution in North America as well as expanding and delivering high-impact commercial print solutions.

Mission : Leveraging on their diverse background and expertise, the Executive Leadership Team leads Conectiv’s ambition through engaging all Conectiv Teams across business units and geographies through a journey of innovation, operational excellence, and inclusion. We are dedicated to seamlessly link our clients with their customers and end consumers through a versatile range of manufacturing, distribution, and logistics solutions.

At Conectiv, we believe our growth and innovation will be enhanced with diversity. Therefore, as we expand our realm of possibilities, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feels respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we’ve engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women’s Leadership Network, Business Ethics Panel, and Communication and Recognition Strategy committees. Check us out at

Position Summary:

The Quality Systems Administrator / ISO Compliance Specialist is responsible for the administration, maintenance, and continuous improvement of the organization's Quality Management System (QMS). This role ensures compliance with ISO 9001 requirements, manages quality system documentation, coordinates internal audits, supports corrective action processes, and serves as the system administrator for Qualtrax. The position supports multiple sites and partners closely with operational leaders to ensure quality processes are effectively implemented, maintained, and continually improved.

Essential Duties and Responsibilities:

Quality Management System Administration:

• Administer and maintain the Quality Management System (QMS) in accordance with ISO 9001 requirements.
• Ensure quality processes, procedures, and records remain compliant with internal and external standards.
• Monitor system effectiveness and identify opportunities for continuous improvement.
• Support quality management reviews and organizational reporting activities.

ISO Compliance and Auditing:

• Plan, coordinate, and conduct internal ISO and process audits.
• Develop audit schedules, audit plans, and audit reports.
• Document audit findings and communicate results to management.
• Verify implementation and effectiveness of corrective actions resulting from audits.
• Support external audits and certification activities as required.

Document Control and Compliance:

• Review, approve, and maintain controlled documents to ensure compliance with ISO standards.
• Ensure all documentation follows approved formats, templates, and document control requirements.
• Serve as a key control point for document revisions, approvals, and publication processes.
• Maintain accurate records and documentation archives.

Qualtrax Administration:

• Serve as the primary administrator for the Qualtrax Quality Management System.
• Manage user access, permissions, workflow roles, licensing, and system configurations.
• Coordinate system maintenance, upgrades, integrations, and troubleshooting activities.
• Ensure the integrity, accessibility, and functionality of the Qualtrax platform.

Corrective Action and Quality Oversight:

• Manage corrective and preventive action (CAPA) activities.
• Monitor corrective action status and verify effectiveness prior to closure.
• Maintain quality logs, audit records, customer complaint records, and vendor corrective action documentation.
• Track and report quality metrics and compliance activities.

Data Analysis and Reporting:

• Analyze quality performance indicators, trends, customer complaints, audit findings, and validation data.
• Conduct root cause investigations and develop recommendations for improvement.
• Prepare reports, dashboards, presentations, and management summaries.
• Support KPI development and performance monitoring initiatives.

Training and User Support:

• Train employees on Quality Management System processes and Qualtrax functionality.
• Provide guidance on system usage, permissions, workflows, and compliance requirements.
• Develop training materials and support ongoing user education efforts.

Database and Record Administration:

• Maintain auditor databases and quality-related system records.
• Support audit tracking systems and related databases.
• Serve as backup administrator for designated quality databases and applications as needed.

Project and Process Improvement Support:

• Participate in special projects involving quality validation and process improvement.
• Perform process audits and independent assessments to support operational initiatives.
• Collaborate with cross-functional teams to improve compliance, efficiency, and quality performation.

Qualifications Required:

• Bachelor’s degree in quality management, Engineering, Business, Operations Management, or a related field; equivalent experience may be considered.
• Minimum of 2 years of ISO 9001 experience.
• Demonstrated experience conducting internal ISO audits and process audits.
• Experience administering or supporting Quality Management Systems (QMS).
• Strong understanding of document control, corrective action, and compliance processes.
• Ability to independently lead audits and present findings to management.
• Excellent verbal, written, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.

Preferred:

• 5+ years of ISO 9001 and quality systems experience.
• Previous experience in a Quality Manager, Quality Systems Coordinator, or similar quality-focused role.
• Internal Auditor and/or Lead Auditor certification.
• Experience with Qualtrax administration.
• Experience managing customer complaints, vendor corrective actions, and calibration programs.
• Multi-site quality systems administration experience.

Knowledge, Skills, and Abilities:

• In-depth knowledge of ISO 9001standards and auditing principles.
• Ability to organize and manage multiple projects and priorities simultaneously.
• Strong attention to detail and documentation accuracy.
• Ability to influence and collaborate across departments and multiple locations.
• Effective communication with front-line employees, leadership, and executive stakeholders.
• Strong organizational and recordkeeping skills.
• Ability to analyze data and translate findings into actionable recommendations.

Working Relationships:

• Operations Leadership
• Site Management Teams
• Quality and Compliance Teams
• Training and Development
• External Auditors and Certification Bodies
• Cross-functional teams across multiple locations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to communicate (verbal/written), converse with, and exchange information with others. The employee is frequently required to remain in a stationary position for long periods of time; occasionally move between their workspace and office machinery. The person in this position must operate a computer and other office machinery such as a copy machine, printer, calculator; pull/retrieve/file documents in a filing cabinet. May need to position oneself to move between tight, high, or low spaces. Seeing abilities required by this job include detecting/ identifying/ recognizing/ inspecting objects close to the employee, within a distance, peripherally, depth perception and the ability to adjust focus. In addition, this position requires the ability to occasionally move throughout a warehouse environment, including standing and walking for extended periods. The employee must be able to navigate diverse environments and remain physically active throughout the workday.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Conectiv complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

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