Executive Assistant (Xico)

The People & Places organization is looking for a highly motivated and organized Executive Assistant to support multiple VPs globally, based in Mexico City. You will provide full calendar management, handle travel and meetings logistics, coordinate events, and assist with all matters that require our VPs' attention. You have excellent verbal, written, and organizational skills and ideally, you have a consistent track record of success in supporting VP‑level executives in a dynamic work environment.

This role requires the individual to be physically located in and work from Mexico City (CDMX) or Mexico State (Estado de México).

You will

• Actively maintain the calendar and daily schedule, fielding and prioritising requests
• Assist with People & Places all‑hands meetings and team meetings
• Confidently own logistics, invites, agenda, slide decks, catering, meeting notes and action items
• Handle all travel and expenses in a dedicated, fiscally alert manner
• Contribute to coordination of People & Places events
• Ensure and maintain the confidentiality of all appropriate communications and documents
• Support the People & Places leadership team as needed on special projects
• Work with corresponding EA staff to expedite and improve cross‑team communication
• Maintain a positive and effective working relationship with all members of the Zendesk team

You have

• 2+ years of proven success supporting C-level executives in a fast moving and high growth tech/SaaS environment ideally
• A deeply high sense of initiative, urgency and ability to thrive in a dynamic, ever‑changing environment
• High professionalism, organization and detail‑orientation
• The ability to handle sensitive and confidential information discreetly
• Incredible time management skills with demonstrated ability to run multiple contending priorities and to constantly re‑prioritise
• Excellent project and event management skills
• No problem working on‑site in our Mexico office, plus off‑hours availability for questions, meetings, projects and/or errands
• A focus on customer service at all levels
• First‑class verbal and written communication skills
• Expert level Google Suite knowledge ideally

Hybrid Working Arrangement

In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration—while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule will be determined by the hiring manager.

Benefits and Culture

We offer competitive pay, benefits, appealing offices, snacks, and more. Our work culture focuses on work‑life balance, offering flexible hours, remote work options, and dynamic parental leave plans. We invest in diversity and inclusion and support community engagement through volunteer efforts.

Equal Employment Opportunity (EEO) Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.