User Operations Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

As a User Operations Intern at DiDi Food, you will be a key contributor in transforming raw data into actionable insights that empower marketing teams and streamline daily operations. Your core mission will be to analyze complex datasets, extract meaningful trends, and build clear visualizations that support decision-making. By turning numbers into narratives, you will help drive more effective campaigns, optimize operational processes, and ultimately enhance the overall food delivery experience for millions of users.

Role Responsibilities

• Data Extraction & Processing: Collect, clean, and organize large datasets from internal systems to ensure accuracy and usability.
• Insight Generation: Identify trends, behavioral patterns, and anomalies that can inform marketing strategies and operational improvements.
• Visualization & Reporting: Build dashboards and reports (e.g., in Google Sheets, Power BI) to present insights in a clear and actionable way.
• Campaign Performance Analysis: Monitor and evaluate key marketing metrics (CTR, conversion, retention, LTV, churn) to optimize ongoing campaigns.
• Cross-Functional Collaboration: Partner with marketing, operations, and product teams to translate data into strategies that enhance user experience.
• A/B Testing & Experimentation Support: Assist in the design, execution, and analysis of tests to validate hypotheses and improve decision-making.
• Data-Driven Recommendations: Propose actionable initiatives based on quantitative insights to improve personalization, customer engagement, and operational effectiveness.
• Documentation & Knowledge Sharing: Maintain clear documentation of methodologies, reports, and dashboards to ensure reproducibility and alignment across teams.

Role Qualifications

• Currently pursuing or recently graduated with a degree in Business Intelligence, Industrial Engineering, Business or Data Science.
• Strong analytical mindset with the ability to interpret complex datasets and identify actionable insights.
• Basic knowledge of SQL or willingness to learn for data querying and manipulation.
• Familiarity with data visualization tools (e.g., Tableau, Power BI, Looker, Google Data Studio, or similar).
• Proficiency in Excel/Google Sheets for data handling and reporting.
• Detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment.
• Strong communication skills to translate technical findings into clear, business-friendly insights for non-technical teams.
• A proactive learner, curious about data-driven decision making in marketing and operations.
• Team player with the ability to collaborate cross-functionally and contribute to problem-solving discussions.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.