Associate Manager Project Support Services

JOB DESCRIPTION

Work Schedule

Environmental Conditions

Job Description

Manages a team of employees responsible for a variety of centralized administrative, logistical, technical and facilitative tasks. Responsible for oversight and execution of deliverables to ensure the achievement of departmental goals. Works in collaboration with the resourcing team and other PSS people managers to meet resourcing needs and critical study deliverables/milestones, using negotiation skills when needed.

Major Job Responsibilities:

• Primary focus is on people and performance management of team members, with a secondary focus on operational management.

• Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and policies.

• Serves as positive leadership and professional role model for all staff, providing direct coaching and development support to their operational teams.

• May support management and executive staff in various global clinical development (GCD) departments (e.g. Project Delivery, Clinical Operations, etc.) on various tasks, workstreams or initiatives.

• Works in collaboration with the resourcing team, other PSS people managers and study managers to meet resourcing needs and critical study deliverables/milestones, using negotiation skills when needed.

• Approves courses of action on salary administration, hiring, corrective action, and terminations.

• Reviews and approves time records, expense reports, requests for leave, and overtime.

• Performs any other duties and projects as assigned by leadership.

Knowledge, skills and abilities required:

• Demonstrated ability to attain and maintain a good working knowledge of ICH GCP, applicable regulations and Company/Client procedural documents.

• Strong knowledge in all phases of clinical trials, specifically study startup, study maintenance and study close out

• Skilled in managing, engaging, motivating, mentoring and retaining staff

• Knowledge of budgets, projects and metrics (financial and business acumen)

• Ability to handle multiple tasks simultaneously, to meet rigorous timelines and to work effectively in stressful situations

• Strong organizational skills and strong attention to detail

• Strong communication skills both written and verbal, including strong command of English; and excellent interpersonal and conflict resolution skills

• Ability to travel if required