Operations Manager, Worldwide Operations (Guadalajara) (Puerto Vallarta)

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

If so, the Amazon team is looking for an experienced leader with a strong record of achieving results. The person will be responsible for creating and executing a worldwide supply chain by working closely with our retail and operations partners across the globe in order to effectively manage volume flows and fullness for our fulfillment centers and delivery stations. The role requires heavy index on dive deep, bias for action, and ownership.

As an Operations Manager, you will have the opportunity to lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible. One of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be.

Responsibilities

• Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon's Leadership Principles.
• Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Mentor, train, and develop teammates for career progression, performance improvement and recognition purposes.
• Execute daily capacity planning to guarantee success at the site.
• Create, communicate, and maintain quality control policies and standard work procedures to Area Managers and associates.
• Proactively identify and lead process improvement initiatives using Lean tools to delight customers.
• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor.
• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.
• Support all safety programs and compliance to ensure a safe work environment for all associates and managers.

Job Requirements

• Capacity Planning and Operational experience.
• Lead a group of Area Managers toward success.
• Manage several business stakeholders (Retail/FBA) to improve Seller/Vendor Experience.
• Innovate and drive continuous improvement projects.
• Deliver results: cost and customer experience.
• Frequent walking in the building and around the area; facilities are over a quarter mile in length.

Basic Qualifications

• Bachelor's degree or equivalent.
• 8+ years of operations management experience.
• Speak, write, and read fluently in English, and have the ability to take direction in English.
• Strong Operations Management skills in data analysis.

Preferred Qualifications

• 6+ years of performance metrics, process improvement, or lean techniques experience.
• Experience supporting hourly workforces of 50+ employees and leading teams.
• MBA or Master’s degree.

Inclusion & Accessibility

We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.