Software Engineer - Command Center Observability (Naucalpan de Juárez)

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field.
• 5+ years of experience in a DevOps, SRE, or similar role with a strong focus on observability.
• Extensive experience with Splunk, Dynatrace, and GCP Monitoring. Experience with Nobl9 is a significant plus.
• Strong programming skills in Java and experience with Spring Boot.
• Experience with relational databases, particularly PostgreSQL.
• Deep understanding of distributed systems, microservices architectures, and cloud-native technologies.
• Excellent communication, collaboration, and problem-solving skills.

Nice To Have

• ServiceNow experience a plus.
• Knowledge of ITIL / ITSM processes.
• Incident Management experience.

Responsibilities

• Design, implement, and maintain our observability platform utilizing Splunk, Dynatrace, GCP Monitoring, Grafana and Nobl9.
• Integrate observability tools with CI/CD pipelines to ensure automated monitoring and alerting.
• Work with engineering teams to troubleshoot and resolve performance issues, leveraging your expertise in distributed tracing, logging, and metrics.
• Deploy and manage observability components on Google Cloud Run.
• Collaborate with SRE and engineering teams to establish and maintain service level objectives (SLOs) and error budgets using Nobl9.
• Mentor and guide other engineers on best practices for observability and monitoring.
• Stay up to date with the latest trends and technologies in the observability space.
• Automate manual processes and develop reliability reporting strategy.
• Evaluate alternate tools and perform POCs with tools such as Datadog.