Cbs Hr Services Analyst (Miguel Hidalgo) (Chihuahua)

No Relocation Assistance Offered Job Number #****** - Del.Miguel Hidalgo, Mexico City, Mexico

Position Purpose

This position is the first point of contact for employees and managers on all questions related to HR policies and programs. This position will focus on efficiently resolving questions while providing exceptional customer service.

Responsibilities

• Provide courteous and efficient customer service through phone calls, chat messages and online request forms
• Answer questions on Colgate's HR policies, programs and systems in a professional and efficient manner
• Ensure compliance with relevant data privacy and data protection policies and regulations
• Document all relevant notes on inquiries and resolution actions in case management system
• Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
• Research and follow up on open items as necessary to resolve customer questions
• Escalate requests appropriately where guidance or further clarification of policies and procedures is required
• Propose updates to content in the Knowledge Management system to help with future inquiry resolution

Qualifications

• Bachelor's Degree
• 1 year of experience in HR, contact center, customer service or related fields
• Data entry experience (preferred)
• Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.) (preferred)
• English Advanced Level
• Intermediate Portuguese Level (preferred)

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Work Arrangement

LI-Hybrid