On The Road Shift Manager, Last Mile Operations (Cancún)

Qualifications

• A completed Bachelor's Degree or 2+ years Amazon experience.
• 2+ years of Direct management experience for employees and their performance.
• 3+ years of general experience.
• Fluent in both Spanish and English.
• Degree in Engineering, Operations or related field is a plus.
• 2+ years management experience in a delivery, manufacturing, production or distribution environment.
• Management of a minimum of 30 employees (including payroll, performance management, work‑flow assignment).
• Interest in long‑term career development in Logistics & Transportation.
• Experience working and managing 3PL operations.
• Familiar with the area and willing to relocate.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air‑conditioned.
• Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Key Responsibilities

• Day‑to‑day management of the delivery station, overseeing operations focused on delivering Amazon orders directly to customers.
• Lead a team of Process Assistants and Delivery Service Providers (DSPs), conducting meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and drivers.
• Ensure a safe workplace, properly trained people, and that their needs are addressed.
• Lead change at speed to support operational needs.
• Help in daily operations: receive, scan, lift, and move shipments up to 25kg.
• Route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver dispatch.
• Review operational forecast and determine productivity requirements for sort operation, managing a team group to meet all building's goals.
• Support all safety programs to ensure a safe work environment for associates and DSPs.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Train and develop people.
• Implement continuous improvement projects.
• Build bonds between stakeholders and peers.
• Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels.
• Promote best practice and continuous process improvements across your team in health, safety, and productivity.
• Ensure on‑the‑road capacity for deliveries including during peak business times.
• Help pilot new service types on‑site, such as electric vehicles and cargo bikes.
• Carry out performance reviews with DSPs.