Customer Success Manager (LATAM)
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Acerca del puesto Customer Success Manager (LATAM)
Importante compañía de tecnología y software que desarrolla una plataforma digital de ejecución en campo dirigida a empresas de bienes de consumo, se encuentra en la búsqueda de Customer Success Manager(LATAM) en Ciudad de México , su misión será garantizar que los clientes alcancen sus objetivos de negocio utilizando las soluciones de Spring, liderando programas exitosos, gestionando el ciclo de vida de los proyectos y manteniendo altos estándares de satisfacción.
¿Qué harás en esta posición?
- Ser el principal punto de contacto para los clientes de LATAM, asegurando que sus necesidades sean atendidas y que su voz sea escuchada dentro de la compañía.
- Responsable de la ejecución integral (end-to-end) de los proyectos de clientes. Definir alcances, gestionar cronogramas y asegurar que todos los entregables cumplan con los estándares de calidad de la compañía.
- Mantener una cadencia constante con los clientes para monitorear avances, resolver cuellos de botella e identificar oportunidades de expansión.
- Preparar y presentar reportes periódicos de desempeño (QBRs / revisiones trimestrales de negocio y chequeos mensuales de salud) tanto a los clientes como al Director de Customer Success.
- Coordinar con los equipos de Ventas, Producto y Soporte para garantizar una experiencia fluida para el cliente a lo largo de todo su journey.
¿Qué Requisitos debes tener?
- Más de 5 años en Gestión de Proyectos, Customer Success o Account Management (preferiblemente en empresas SaaS).
- Idealmente con exposición directa a vansales, presales y procesos comerciales propios de modelos de distribución en consumo masivo.
- Profesional en Administración de Empresas, Ingeniería Industrial, Ingeniería de Sistemas o afines.
- Experiencia específica en el mercado de CPG (Consumer Packaged Goods).
- Inglés Avanzado conversacional.
- Sólido dominio en gestión de proyectos y manejo de stakeholders.
¿Qué recibirás por parte de ellos?
- Modalidad: Hibrido lunes a viernes.
Vacante publicada el 2 días atrás
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