Customer Quality Specialist

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Manager

Your Role And Responsibilities (Mandatory)

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is:

This role is contributing to the Electrification Business in Apodaca, Nuevo Leon.

You will be mainly accountable for:

• Supporting specific communication relevant to quality management in your area of responsibility.
• Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Qualifications For The Role (Mandatory)

• Bachelor’s degree in electrical engineering, mechatronics, industrial or related.
• 4+ Year experience in Customer Quality, Manufacturing Quality, manufacturing process and Continuous Improvement in a manufacturing environment.
• Plus working as a quality engineer with switchboards, motor control centers, or low-voltage electrification systems.
• Experience in SAP, Microsoft Office, Power BI, and structured problem-solving documentation tools such as 8D reports, A3, Ishikawa diagrams, 5 Why analysis, and corrective action tracking systems.
• Experience in Lean Six Sigma. (Green Belt Certification is a plus).
• Advanced English.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.