Sale Floor Manager (Miguel Hidalgo)

Sales Floor Director

Legal Intake & Closing Team

Brigante Law Group — Mexico-Based Operations

Brigante Law Group is looking for a highly experienced, fully bilingual Sales Floor Director to lead our legal intake and closing team in Mexico. This senior leadership role requires managing salespeople in a high‑pressure environment and driving performance through daily execution, coaching, accountability, and strong operational control.

About the Role

You will be responsible for the daily performance of the intake and closing team, including lead response, consultations, follow‑up, closing performance, payment collection, conversion rates, call quality, CRM usage, team training, and individual accountability. You will work closely with the sales team, review calls, identify performance gaps, improve scripts and processes, and ensure every qualified client receives a professional and effective consultation.

Key Responsibilities

Sales Floor Leadership

• Lead the intake and closing team with clear expectations, strong daily structure, and consistent accountability.
• Stay connected to floor activities throughout the day, covering lead handling, consultation quality, follow‑up activity, payment collection, and individual rep performance.
• Ensure qualified leads are contacted quickly and handled properly.
• Ensure every consultation follows a clear structure that builds client confidence in the firm and the legal process.
• Support the team during difficult situations and step in when leadership is needed.
• Create a culture where salespeople understand their numbers, take ownership of their pipeline, and improve consistently.

Sales Training & Call Coaching

• Review live and recorded calls regularly.
• Coach salespeople on tone, control, questioning, urgency, emotional intelligence, financial conversations, objection handling, and closing.
• Identify where reps lose clients and provide practical, direct feedback to correct issues.
• Improve scripts, call flows, rebuttals, follow‑up messages, and closing frameworks.
• Train the team using real examples from actual calls and consultations.
• Ensure the team sells with confidence and conviction while protecting the firm’s reputation.

Daily Metrics & Performance Management

• Track sales performance throughout the day.
• Monitor key metrics: speed‑to‑lead, contact rate, consultation show rate, pitch rate, close rate, payment collection, follow‑up activity, revenue, and individual rep performance.
• Use the numbers to identify problems quickly and take action before they affect the week or month.
• Run daily sales meetings, coaching sessions, performance reviews, and accountability check‑ins.
• Ensure reporting is accurate and that the CRM reflects actual activity.

Follow‑Up & Pipeline Control

• Strengthen follow‑up systems so no qualified lead is forgotten, abandoned, or poorly handled.
• Audit lead status, notes, next steps, call attempts, messages, and payment follow‑up.
• Ensure each salesperson knows exactly who they are responsible for and what action is required.
• Improve lead distribution, follow‑up cadence, and pipeline visibility.

Process Improvement

• Continuously improve how the sales department operates.
• Strengthen CRM usage, reporting, scripts, lead response, call quality, payment collection, follow‑up, and team structure.
• Build simple, repeatable systems that create consistency across the team.
• Identify bottlenecks, weak points, and missed opportunities, then create practical solutions that improve performance.

What We Are Looking For

We seek someone who has directly managed salespeople and understands what it takes to lead a performance‑driven team. The ideal candidate has experience in a call center, legal intake department, immigration services, financial services, insurance, debt resolution, timeshare, real estate sales, collections, telecom sales, or another high‑pressure sales environment.

Required Experience

• Previous experience directly managing a sales team.
• Experience managing a phone‑based sales team, call center, intake team, or closing team is strongly preferred.
• Experience reviewing calls and coaching salespeople.
• Experience managing daily sales KPIs and individual rep performance.
• Experience improving scripts, call flows, objection handling, or follow‑up systems.
• Experience using CRM systems, dashboards, reporting tools, and pipeline management.
• Excellent English, both written and spoken.
• Spanish is highly valuable, especially for managing a bilingual team.

Ideal Candidate Profile

The ideal candidate is hands‑on, focused, and highly aware of operational realities. They do not wait until the end of the month to discover a problem, can manage pressure, make decisions quickly, and bring structure to a fast‑moving sales environment. They coach without embarrassing staff, correct weak performance without drama, and build accountability without killing morale. They are commercially aggressive, yet professionally responsible, understanding that trust matters in legal services and that clients must feel guided, respected, and confident — not pushed.

Compensation

Starting salary: 100,000MXN per month. Additional performance‑based compensation is considered for the right candidate based on experience, results, and leadership impact.