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Quality Engineer/Customer service & PPAPS

  • Comply with the Company's Internal Policies and Systems.
  • Monitoring and status of PPAP preparation
  • Ensure compliance with the deadlines for each of the schedules activities of the PPAPS.
  • Create and send PPAPs to the Client on a scheduled basis according to established dates.
  • Obtain PPAP approval per program per client.
  • Monitoring and tracking of customer complaints. (Portals)Management and control of preventive and corrective actions, including the Action Matrix.
  • Customer complaint follow-up – Quality alerts – containment – 8D's responsibility, as well as identifying the root causes of the incidents.
  • Scheduling follow-up meetings with clients to close complaints.
  • Maintain constant and effective communication with assigned clients.
  • Closing Customer Complaints and 8Ds with the Multifunctional Team
  • Monitoring of containment expenses, raffles, and customer charges for rejections.
  • EXPERIENCE:
    • 3 years of experience in Quality Systems
    • 3 years of experience building a system from scratch
    • 2 years of experience in customer service
    • 2 years of experience leading new product launches (APQP)
    • Fluent spanish and english
Vacante publicada el 6 días atrás
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