Applications Support Sr Analyst

The Apps Support Sr Analyst is a seasoned professional role requiring in-depth disciplinary knowledge and strong analytical, communication, and leadership skills. The role focuses on providing technical and business support for Citi applications, ensuring stability and efficiency while collaborating across teams.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi applications, delivering quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Conducts start‑of‑day checks, continuous monitoring, and regional handover.
• Performs same‑day risk reconciliations.
• Develops and maintains technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participates in application releases, from development, testing and deployment into production.
• Engages in post‑implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment, identifying risks, vulnerabilities and security issues and communicating impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
• Acts as an advisor or coach to new or lower‑level analysts.
• Provides evaluative judgement based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Actively participates in and owns Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm’s reputation, safeguarding Citigroup, its clients and assets, and driving compliance with applicable laws, rules and regulations, and escalating control issues with transparency.

Qualifications

• 5‑8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.
• Effective written and verbal communications, including ability to explain technical issues in simple terms that non‑IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem‑management tools.
• Good all‑round technical skills.
• Effectively shares information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Education

• Bachelor’s/University degree or equivalent experience.

Location: C12 – CIUDAD DE MEXICO

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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