Internship Customer Service (Guadalajara)

About Ingredion : Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location : Guadalajara

Workplace type : Hybrid

Ingredion is looking for a proactive and collaborative Customer Service Intern to join our LATAM operations team. In this role, you’ll support internal and external customers, contribute to process improvements, and gain hands‑on experience in a dynamic, international environment. As a Customer Service Intern, you will support exceptional customer experiences through order management, problem resolution, and process improvement. You will collaborate with cross‑functional teams and use your analytical skills to contribute to continuous improvement initiatives. This role reports to the Customer Service Manager and works closely with operational teams across LATAM.

What will you do?

• Provide support to internal and external customers through customer service processes.
• Act as a communication bridge between Customer Service and other operational teams across countries.
• Assist in data analysis and reporting activities, including month‑end metrics.
• Support the implementation of projects and continuous improvement initiatives.
• Participate in group problem‑solving and teamwork activities.
• Analyze operational processes and recommend improvements.

What you will bring

• Currently pursuing a bachelor’s degree in Business, Engineering, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with Microsoft 365 tools such as Power Automate, Power BI, and Power Apps.
• Basic to intermediate proficiency in English (written and spoken).
• Affinity for technology and process improvement.

Who you are

• Service‑oriented with a customer‑centric mindset.
• A collaborative team player.
• Adaptable and open to learning new processes.
• Proactive in identifying and solving problems.
• Enthusiastic about technology and innovation.

Why Join Ingredion?

• Total Rewards Package - Competitive salary and performance‑based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support - Health, long‑term savings, and resources for your physical, mental, and emotional well‑being.
• Career Growth - Learning, training, and development opportunities, including tuition reimbursement.
• Employee Recognition Program - A culture of real‑time appreciation, with personalized recognition rewards globally.
• Employee Discount Program - Provides exclusive discounts on everyday products, services, and travel.

Relocation Available : No