English Bilingual Field Service Engineer (Monterrey)

Technical Support Engineer

Responsible for delivery of installation, training, and support services for Koh Young inspection equipment.

Responsibilities

• Provides exceptional customer service by providing professional technical services.
• Becomes an expert on the Koh Young inspection equipment.
• Visits customers for installation, training, evaluation, technical/maintenance service and at customer's request.
• Installs Koh Young equipment at customer sites across USA and Canada as well as internationally as needed.
• Trains customers on Koh Young programming, operation and maintenance at both Koh Young offices and at installation sites.
• Provides flawless product demonstration either at Koh Young office or at customer's site for customers to purchase Koh Young machines.
• Executes evaluation and customer board test either at Koh Young office or at customer's site for customers to purchase Koh Young machines.
• Provides technical support and maintenance services to both indirect and direct sales channels.
• Attends trade shows to exhibit and demonstrate machines as needed.
• Reports installation, training, evaluation, demo, customer board test, maintenance or any other service activities in the way supervisor requested.
• Serves as a helpdesk agent to answer questions/requests from customers.
• Collaborates with sales and other staff on pre-sales activities, teleconferences, quotations, evaluations, etc.
• Performs other duties as assigned.

Qualifications

• AA degree (2 years of college studies) or relevant years of experience.
• 3+ years as SMT line engineer/technician, process engineer/technician.
• 2+ years 2D/3D AOI and 3D SPI programming, operation, maintenance preferred.
• 50+% travel, domestic/international (passport required).
• Open mind and proactive attitude.
• Ability to work effectively and independently with minimal supervision.
• Strong interpersonal and communication skills.
• Good organizational, teamwork, administrative and project management skills.
• Problem solving skills especially when faced with unexpected situations in the field.
• Strong mechanical aptitude and detail oriented.
• Valid driver's license and good driving record.
• Computer literate.
• English/Spanish bilingual is required.

Location

Monterrey, USA