Sr Principal Consultant - Software - NetSuite Managed Services (ACS)

Overview

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with Software industry experience.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service that qualifies as cloud annual recurring revenue (ARR) and provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team fulfills the critical initial months of the service and is backed by our SuiteReview methodology. If you have a passion for helping Customers unlock the potential of their NetSuite investment and wish to join a dynamic, fast-paced and highly strategic team, we would like to hear from you!

Responsibilities

• Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology
• Participate in driving the approach to remediate gaps, and build consensus with the Customer on the same
• Work with customers to remediate highest priority gaps
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Define detailed functional requirements for automations and integrations to NetSuite
• Work with TS team to design and unit test automations and integrations
• Perform quality reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications
• Collaborate with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
• Follow essential internal business processes aligned toward delighting our Customers

Preferred Qualifications

• 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets
• Strong NetSuite ERP experience
• 2+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes
• Ability to evolve Customer business processes based on leading practices
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills
• Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap
• Travel Requirement: Modest to moderate, as appropriate