Customer Service Specialist (Santiago de Querétaro)

Company Description

MedTrainer is a fast‑growing Healthcare Tech company, leading the way in the $800 billion US healthcare industry. For over a decade we’ve been expanding our reach, developing our team, and creating new opportunities for individuals eager to grow alongside us.

Job Description

Join the MedTrainer Team: Customer Service Specialist. As a Customer Service Representative (Credentialing Specialist), you’ll work directly with US healthcare companies to ensure their providers meet essential regulatory requirements, making quality patient care possible. The role offers hands‑on experience and industry insight with room to grow both in skill and career potential. We’ll train you if you’re new to healthcare credentialing.

Responsibilities

• Verify and maintain provider credentialing data for US healthcare companies.
• Ensure compliance with industry regulations and internal quality standards.
• Communicate and coordinate with healthcare providers and stakeholders.
• Identify and resolve discrepancies or issues in credentialing documentation.

Qualifications

• English Proficiency: Comfortable speaking, writing, and listening in English.
• Positive Attitude: Energetic and collaborative team player.
• Tech Savvy: Comfortable with computers and learning new software.
• Problem Solver: Strong critical‑thinking skills to make smart decisions.
• Bonus Points: Experience in customer service (not required).
• New graduates are more than welcome.

Additional Information – Why You’ll Love Working Here

Amazing Benefits

• Paid major medical insurance.
• Savings Plan (Caja de Ahorro).
• TotalPass Membership with discounts at gyms and fitness studios.
• Free breakfast, lunch, drinks, and snacks daily.
• Versatile hybrid work options based on performance.

Growth Opportunities

• We promote from within.
• If you’re ready to grow, we’ll help you get there.

Stability

• We invest in your training and career.
• You’re not just another employee—you're part of the MedTrainer family.

Work Perks

• Supportive workplace culture.
• Standard hours: Monday – Friday, 8am to 5pm.
• Free breakfast, lunch, snacks, and beverages daily.
• Fun extras: in‑office celebrations, fitness challenges, futbolito, and more.

Ready to join a team that values your potential and invests in your future? Take the first step toward an incredible career at MedTrainer!