Back Office Representative

About Integon

Integon is an insurance service provider and the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports U.S. affiliates by delivering high-quality property and casualty insurance services.

Position

Back Office Representative – support internal teams and business partners by reviewing, processing, and updating insurance-related documentation. Work across multiple systems to ensure accuracy, completeness, and compliance with internal guidelines.

What You’ll Do

• Process and validate data according to business requirements and documented procedures.
• Review insurance documentation, verify extracted data, and update records with accuracy.
• Provide information and procedural guidance to internal customers and business partners.
• Handle unique or complex cases using established decision-making guidelines.
• Communicate with internal teams, agents, consumers, and partners as needed.

What You Bring

• High School Diploma, GED, or equivalent experience.
• Advanced English and Spanish (fully bilingual).
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Experience in back office, operations, data processing, insurance environments, call centers, or related environments.

Benefits & Compensation

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.
• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.
• On-site parking.
• On-site wellness center.
• On-site coffee shop.
• Gaming room.