Supply Chain Devops Service Analyst (San Nicolás De Los Garza)

Overview

At PepsiCo, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including Gatorade, Lay's and Quaker, our work touches millions of people every day. At the heart of the company is a team of thinkers, creators, and problem‐solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. Whatever your role, you'll be part of a general community that values your ideas and empowers you to make an impact, on your career and on the world around you.

The Opportunity

The purpose of this role is to support our growing general Supply Chain & Planning capability, centred around our core WMS template. We are seeking a DevOps analyst with strong warehouse process and IT knowledge to drive change adoption, transition to sustain (T2S) and build enterprise capability across the user base to reduce incidents and problems, driving day‑to‑day service delivery as part of a team providing 24/7 coverage to business critical Move sites.

Responsibilities

• Incident resolution for WMS and integrations, including interfaces with ERP (SAP), automation systems, and warehouse IT hardware such as handheld terminals (HHTs) and printers.
• Core IT functional ownership of LEA Reply Europe and LATAM assignment groups to ensure ServiceNow incidents and problems are resolved to meet service levels.
• Support the AWMS sites and markets in non‑vendor defects and issues, especially business process errors, user application errors, or broader competency‑based issues.
• Maintain ServiceNow knowledge base of key articles to ensure supporting materials meet the needs of the user base.
• Manage change requests from intake through functional design, prioritisation, technical delivery, testing and release to production.

Qualifications

• Experience in ITIL/ITSM and demonstrable experience.

What you can expect from us

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life, and more.
• Financial wellness programs to help you reach your goals in all stages of life.
• Flexibility program that allows you to balance your personal and work life, adapting your working day to your lifestyle.
• Benefits for family, such as Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life.

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.