Business System Analyst (L1 support)

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Business System Analyst (L1 support) located in Guadalajara, North Campus .

Reporting to the IT Operations Manager, the Business System Analyst (L1 support) role involves providing technical assistance (Manufacturing system, Hardware, Software), identifying, evaluating, and developing procedures which are cost effective and meet business requirements; to create specifications and direct translations of functions to be automated including complete systems design in detail.

What a typical day looks like

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
• Work directly with stakeholders to improve operational procedures to increase efficiency, productivity and strategic goals.
• Research, design and test new systems and system enhancements in line with the deliverables of site business/customer's requirements.
• Create and present reports to executive team members and stakeholders to support solution proposals.
• Support Project Management during planning and execution, relevant to project scale.
• Oversee implementation projects from beginning to completion, consistent with all software development lifecycle phases.
• Write clear, precise functional and technical specifications for development teams.
• Use a variety of technical and functional tools to analyze complex structures and identify patterns to provide impactful insights.
• Communicate with users to identify and resolve issues, troubleshoot and investigate system behaviors and deficiencies.
• Work within the established model to allow software and/or systems scalability through appropriate intake and prioritization of new requirements.

The experience we're looking to add to our team

• Bachelor's degree in engineering in electronics, mechatronics or related field.
• Basic experience in similar role delivering L1 support (Hardware and network support).
• Basic knowledge of SQL database and SQL Server.
• Elemental knowledge on programming languages (Python or other basic).
• English communication basic-intermediate.

What you'll receive for the great work you provide

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• Life Insurance

KL08

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email Ver el correo electrónico en click.appcast.io and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).