Software Engineer - Customer Support

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise.Learn more at: C3 AI

C3 AI is looking for a Software Engineer to join our support team in Guadalajara. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

Responsibilities:

• Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
• Perform debugging, troubleshooting, modifications and unit testing of applications and
• Assess and prioritize customer product change requests and validate in advance of customer
• The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
• Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
• Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
• Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications:

• Bachelor’s degree required; advanced degree
• 2+ years of experience (6+ for a Senior Engineer) in software application
• Software product support
• Proficient with test automation
• Proven experience in cross-organizational
• Proven ability to work effectively in a dynamic, fast-paced

Preferred Qualifications:

• Experience supporting or deploying enterprise-scale applications in production.
• Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
• Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

C3 AI provides a competitive compensation package and excellent benefits .

C3 AI is proud to be an Equal Opportunity and Affluent Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.