Fulfillment Program Manager

We’re hiring a Project Manager to support hardware product and infrastructure projects with ODMs and contract manufacturers. Under the direction of a Senior PM, you’ll help track NPI milestones, maintain schedules and status reports, coordinate cross?functional work, and assist with issue resolution during prototypes and production ramps.

Key responsibilities

• Support planning, tracking, and delivery activities for hardware projects (NPI, production ramps, product updates) with ODMs and contract manufacturers.
• Maintain project schedules, action logs, risk registers, and milestone reports; prepare regular status updates for stakeholders.
• Coordinate communications and meeting logistics across engineering, QA, supply chain, procurement, manufacturing and operations teams.
• Assist with scope/change control documentation and follow up on open issues to reduce schedule slips.
• Participate in Agile rituals and program governance (standups, sprint planning, stage?gate meetings) as assigned.
• Monitor basic KPIs (schedule adherence, open issues, basic quality indicators) and support continuous improvement actions.
• Help execute validation and test plans; collect test results and provide documentation for acceptance reviews.
• Support root?cause analysis and follow up on corrective actions in partnership with quality and supplier teams.
• Assist with handover documentation and training materials to operations and support teams.
• Travel occasionally to supplier or ODM sites as required.

Required qualifications

• Excellent English communication skills (written and verbal).
• Complete Bachelor's degree
• 1–2 years relevant experience (internships, co?op, project or manufacturing support roles welcome) supporting engineering, manufacturing, or supply chain projects.
• Demonstrated ability to coordinate across multiple stakeholders, run meetings, and keep clear written records.
• Familiarity with Agile concepts and basic program management practices; willingness to learn PMP/Stage?Gate processes.
• Comfortable using project tools (JIRA/Confluence, Microsoft 365, Smartsheet, Asana, or similar); able to build simple dashboards and status reports.

Preferred

• Hands?on exposure to hardware NPI, manufacturing processes, or supplier coordination.
• Understanding of BOMs, supply chain concepts, or manufacturing quality systems (ISO basics).
• Experience working with distributed/global teams.
• Lean/Six Sigma