Shift Area Manager, Last Mile Operations (Xalapa-Enríquez)

When you join Amazon as an Area Shift Manager, you'll gain experience leading a large and diverse team to keep your area of the business on pace with demand. In this hands‑on role you’ll learn about the complexity of operations at a general business and what it takes to run everything seamlessly. While you implement your team's approach to drive productivity, you’ll also work closely with colleagues to address challenges, ensuring no two days are the same.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, overnight shifts, and overtime during peak season or as needed.

Key Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to maintain quality and productivity, meeting business objectives across all shifts.
• Support and lead a team, handling administrative work while building and supporting a strong team culture.
• Analyze performance and suggest process improvements to optimize work and improve customer service.
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity.
• Collaborate with other managers to standardize shift processes.

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across the site, while monitoring and maintaining process efficiency. Your days will always involve prioritizing routine team management and daily operational tasks, alongside escalations, process improvement work, and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area and discussing operational pros and cons of technical improvements with engineers.

About the Team

Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third‑party distribution businesses. We use creative thinking and continuous improvement initiatives to get millions of physical products into customers’ hands, aiming to make the delivery experience as smooth as possible while rolling out global delivery solutions for new concepts such as Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do:

• Our 'under‑the‑roof' associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, especially as many of our people work through the night. We focus mainly on operations, with 24/7 shifts in most of our locations.
• Our 'on‑the‑road' people work with Amazon Flex – a network of delivery contractors.

Every year we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry‑wide logistics challenges and reduce our carbon footprint.

Basic Qualifications

• Bachelor's degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Work an adaptable schedule/shift/work area, including weekends, nights, and/or holidays.
• Knowledge of Microsoft Excel at an advanced level (pivot tables, macros, index/match, vlookup, VBA, data links, etc.).
• Speak, write, and read fluently in English.
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses.

Preferred Qualifications

• MBA or Bachelor's degree in business, operations, logistics, supply chain, or engineering.

EEO and Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you are applying in isn’t listed, please contact your Recruiting Partner.